Volunteers for Retail Sales - Brentwood Shop

The Lighthouse Furniture Project is committed to provided good quality furniture, appliances and household goods, at low cost to the local community, which would otherwise be lost to environmentally damaging landfill. We can only provide this service with the help of our friendly and supportive volunteer team, which we now invite you to join.


To be responsible for sales to the general public, for booking in collections and deliveries. To be responsible for displaying small goods for sale, ensuring the furniture is clean and safe and for keeping the warehouse tidy.


• To ensure all customers are treated in a respectful and dignified manner

• To ensure all sales are dealt with efficiently and correctly in line with sales procedures

• To ensure all deliveries and collections are recorded correctly

• To answer the phone and take details of collections, queries or referrals

• To help keep the warehouse and sales area clear and tidy, ensuring safe access at all times. All breaches of health and safety should be reported immediately.

• To help support new volunteers.

• To help in computer based tasks where appropriate, e.g. data input

• To help the general public understand how the Lighthouse Furniture Project operates, its mission and objectives and to give information helpfully and with an understanding of the limitations of some of the clients

• To undertake any other reasonable tasks as requested by Management.


The volunteer should be able to deal with the public in a friendly, supportive and helpful manner.

They should be able to answer the telephone and carry out straightforward administrative tasks. They should be able to operate our retail computer systems (training will be given). A basic knowledge of MS Office products would be useful but not essential. There is no requirement to have previous retail experience as training will be given. Patience and a sense of humour are essential.


  • Suitable for under 18s
  • DBS check required
  • Training provided
  • Volunteer policy
  • Volunteers covered by insurance
  • Expenses reimbursed
  • Equal opportunities policy
  • Written role description
  • Accessibility
  • Volunteer induction
  • Ongoing support
  • Health and Safety Policy

When can I volunteer?

Start Date: 13/01/2016

End Date: 01/01/2018

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No


This opportunity is available in: Brentwood

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