Maldon and District Citizens Advice Bureau is the first port of call for local residents in a crisis. As receptionist you will be the first point of contact for clients visiting the Bureau. This makes it a very important role, ensuring that clients feel welcomed and are put at ease. You will register clients and their details onto our database. We operate a drop-in service and therefore sometimes clients have a wait to be seen by an adviser. As receptionist you will keep an eye on the queue and work flow and keep clients reassured that they will be helped. You will also carry out activities such as sending reminders and preparing the office for the following day.
Need to have:
- good communication skills
- basic computer skills
- an interest in the work done by Citizens Advice whose dual aims are: "To provide the advice people need for the problems they face" and "To improve the policies and practices that affect people's lives"
- a commitment to the principle of client confidentiality.
- DBS check required
- Equal opportunities policy
- Expenses reimbursed
Travel expenses at 40p per mile (or bus fare) from anywhere within the Maldon District.
- Health and Safety Policy
- Ongoing support
Volunteer will be supported by the Advice Session Supervisor
- Suitable for under 18s
- Training provided
Training will be provided for this role. Some of our receptionists, having spent time at the bureau decide to train to become Gateway Assessors or Generalist Advisers, whereas others are happy to remain as receptionists. Reception is a good way to start to familiarise yourself with the work of Citizens Advice and the bureau can usually be flexible about future training.
- Volunteer induction
- Volunteer policy
- Volunteers covered by insurance
- Written role description
When can I volunteer?
Start Date: 27/11/2019
End Date: 26/11/2020
One (or two) mornings a week. Tuesday and/or Friday
This opportunity is available in: Maldon