Volunteer Adviser

Main Duties and responsibilities may include:

• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

• Use the Citizens Advice Information System to find, interpret and communicate the relevant  information.

• Research and explore options and implications so that clients can make informed decisions.

• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

• Negotiate with third parties such as statutory and non-statutory bodies as appropriate.

• Refer internally or to other specialist agencies as appropriate.

• Ensure that all work conforms to the bureau's Office Manual and the Legal Services Commission's Quality Mark at the appropriate level.

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Your initial training will take around 6 months. You’ll meet new people, gain new skills and experiences that could enhance your CV, challenge yourself and achieve great satisfaction! We welcome applications from all sections of the community.


You don’t need specific qualifications or experience, Advisers receive full training and always have a supervisor available. But our Advisers do need:

• Excellent communication skills

• The ability to communicate clearly both orally and in writing

• To be open and approachable

• To be able to sift through information and extract that which is relevant

• To understand why confidentiality is important

• Be open to using computers on a regular basis

• Basic maths skills, including percentages


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
    Travel, expenses incurred
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
    Structured training / ongoing support
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 01/01/2019

End Date: 01/01/2021

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Initial training usually takes around 6 months - time commitment during training will be at least 9 hours each week, including independent study at home. Initial training sessions take place on Wednesdays in Saffron Walden from 9.30-3.30, followed by a period of time observing interviews on a Mon / Tues / Thurs or Fri. Once trained we ask our advisers to volunteer with us for at least one full day a week for a minimum of two years, not restricted to term time only. Volunteering takes place at: Uttlesford Citizens Advice Offices in Barnards Yard, Saffron Walden and Stortford Road, Great Dunmow


This opportunity is available in: Uttlesford

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