Volunteer Adviser

Last year our brilliant team of volunteer advisers helped 2,383 people with over 9,000 issues! If you believe in social justice, have some time to spare and want to make a real difference, why not join us?

What will you do?

  • complete an introduction to Citizens Advice and training for your role
  • talk to clients over the phone, face to face, or online to explore the problems they need help with
  • find information about clients’ problems and help them to understand their options
  • support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
  • write a summary of the clients’ problems and what action you’ve taken
  • look out for problems that are common, or are unfair, and write a short report about the problem

Some examples of what you could do: 

  • help a client with debts access the support they need 
  • explore what benefits a client is entitled to and help them to complete a benefit application form.
  • help a client who has problems with their landlord to understand their housing rights. 

 Volunteering with us you will:

  • make a real difference to people’s lives 
  • learn about a range of issues such as benefits, debt, employment and housing.
  • build on valuable skills such as communication, listening and problem solving, and increase your employability
  • work with a range of different people, independently and in a team.
  • have a positive impact in your community.

We welcome applications from all sections of the community, so what are you waiting for? 


You don’t need specific qualifications or experience; Advisers receive full training and always have a supervisor available but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good listening skills
  • have excellent verbal and written communication skills
  • have good maths and IT skills
  • be able to understand information and explain it to others
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
    Travel, expenses incurred
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
    Structured training / ongoing support
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 07/07/2021

End Date: 31/07/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

8 evening meetings of the full trustee board each year, usually held in Saffron Walden, plus an all-day strategy meeting and daytime AGM. Further meetings of sub committees as required


This opportunity is available in: Uttlesford

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