Visitor Services Volunteer

Epping Forest District Museum tells the story of the people and events that have shaped the district through thousands of years of history. Volunteers are essential in helping us deliver a quality service to our local and surrounding community and in providing essential care for our collections.

Visitor Service Volunteers will support our team and provide a friendly welcome to visitors to Epping Forest District Museum.

This role would suit someone who is happy working with people, interested in the Epping Forest District and its collections and keen to maintain our excellent customer service.

Responsibilities

·       Provide a friendly welcome to all visitors, ensuring they have an enjoyable visit.

·       Process sales for items in the museum shop.

·       Answer visitor’s questions and encourage conversations about the exhibitions and displays.

·       Monitor and maintain a high level of presentation throughout the museum.

·       Assist with the opening and closing of the museum.

Opportunities

·       Gain valuable experience of customer service and working within a museum environment.

·       Relevant in house and external training.

·       Become part of a friendly and dedicated team

You will need to complete our induction training programme before you fully begin your volunteer role. This involves core training in Health and Safety, Safeguarding, Equality and Diversity and Disability Awareness.

Skills

What you can bring to this role

·       An interest in history and the Epping Forest District.

·       A passion for providing a high level of customer service.

·       A positive and cheerful attitude towards all our visitors, volunteers and staff.

·       Keen to work well as part of a team, helping to ensure that the museum is a welcoming place to visit.