Telephone Wellbeing Caller

Deafblind UK members have combined sight and hearing loss and many live alone with few family and friends around them.

Keeping in regular contact with our members to check on their wellbeing is one of our key services.

We like to ensure that our members are receiving the best support possible from us; we do this by staying in touch with wellbeing calls, establishing how they are and going into general conversation. By asking how someone is, this may lead you to understand that they are lonely, depressed, needing some help in using technology etc -  all areas where Deafblind UK can then follow up with support or it may be that they are absolutely fine and just happy to receive the phone call!

How can you help…

We are looking for confident, chatty and friendly individuals who can hold short conversations with our members over the phone. You could be chatting about similar interests or learning about their lives while making that 'check in' call - Whatever the conversation you’ll be making a positive difference. 

Something as simple as phone call could brighten up our members’ week!

You don’t need to be local to the member and you don’t need experience to become one of our Wellbeing Callers. The majority of our members communicate with clear speech so no specialised skills or knowledge is required. You just need to be comfortable talking over the phone, engaging, able to instigate conversations and commit to a regular weekly time slot to make calls to our members. We provide full training and ongoing support as part of your onboarding and the opportunity to join our growing team of amazing volunteers.






What times do I need to commit to?

This role ideally requires a commitment of 2 hours a weekly at a set time and is based from home.

What do I need

We require you to have Wifi and access to a PC, tablet or mobile device. This is to allow you access to the Deafblind UK phone system and submit online contact logs.

This role would suit someone who …

  • Is confident and has good communication skills but also someone who may be wanting to build their confidence levels
  • Has good listening skills
  • Has a warm, friendly and engaging telephone manner
  • Can empathise with the pressures on deafblind people, their families and understand their need for support
  • IT skills
  • Is self-motivated with an ability to work on your own initiative, within the environment of a supportive team
  • Able to enjoy interacting with our members over a wide range of subjects 
  • Aged 18 and over
  • Based in the UK
  • Has access to the internet and a device to complete Deafblind UK online volunteer training. This will take approximately 2-3 hours.
  • Are able to commit to the role for at least three months


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

2 hours a week - flexible


This opportunity can be carried out whilst working from home.

Before you can register your interest in this opportunity you must either login or register as a volunteer.

You will be returned to this page.



Register as a Volunteer
  • Maldon & District CVS are looking for a Treasurer to join their board of Trustees. Please get in touch on 01621 851…