Telephone help-line volunteer

We are looking for people who want to give back to their local community and join our team of staff and volunteers. We are looking for people to provide an effective and efficient triage service to members of the public; helping to progress their issues to the most appropriate next stage. This might be self-help information, signposting to other Organisations, a referral to a specialist; or giving advice to help resolve their issues. This role offers flexibility to those who cannot get to an office, as it can be undertaken at home with remote supervision.

A commitment of at least 5-6 hours per week is required


Full training for this role will be provided.

Do you have:

Good communication skills and an ability to quickly sift through information and extract what is relevant?


Problem solving?

Competence using IT?

Respect the views values and cultures that are different to your own?


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Can be based at one of our offices, but there is opportunity to work from home. Minimum commitment is 5-6 hours per week.


This opportunity is available in: Basildon, Billericay & Wickford

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