Telephone Befriender

BASIS has a befriending service which supports adults with sight loss in South Essex, the areas that we cover are Rochford, Hockley Rayleigh, Benfleet, Thundersley, Hadleigh, Canvey Island, Basildon, Laindon, Pitsea, Billericay, Brentwood and all surrounding areas.  Basis Befriending Service helps to improve the lives of adults living with sight loss. 

BASIS telephone befrienders are based in the resource centre in Basildon but Home telephone befrienders would be considered if the volunteer is unable to travel to Basildon.


This outline has been drawn up to help you understand what will be expected of you in your role as a telephone befriender.


Telephone Befriending is a service that has been set up to support adults with sight loss, helping to reduce isolation and increase confidence and promote independent living. The main aim of the the Telephone Befriending service is to provide support to clients using the service through a weekly telephone call. Telephone befrienders usually call the same person each week at the same time, to provide a listening ear, links to other services and to monitor general well being. All telephone befrienders receive full training and ongoing support from the project co-ordinator. 

Responsibilities / Tasks:


·       Provide telephone support to alleviate loneliness and social isolation and help to build confidence.

·       Report any concerns or problems to the project co-ordinator immediately

·       Read and understand the information provided as part of the induction training

·       Understand and work to the Telephone Befriending Service guidelines, boundaries and expectations 

·       Adhere to BASIS confidentiality policy 

·       Record and claim out-of-pocket travel expenses on a monthly basis (up to a max of 10 miles)

·       To record information about the call 

·       Work as part of a team 

·       Communication skills 

·       Understanding of confidentiality 

·       Patience and sensitivity 

·       Reliability 

·       Flexibility 

·       Willingness to undertake induction training and work within the organisation's guidelines and policies   


  • Accessibility
  • Data Protection policy
  • DBS check required
    Upon completion of the trial period
  • Equal opportunities policy
  • Expenses reimbursed
    Mileage only
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 17/06/2020

End Date: 17/06/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

This is a very flexible volunteer opportunity, whereby it may be possible to work from the convenience of your own home, at a time that is mutually agreed, or from the BASIS office in Basildon. For further information, please contact us.


This opportunity is available in: Basildon, Billericay & Wickford, Brentwood, Castle Point, Rayleigh and Rochford

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