Retail Assistant

ROLE SUMMARY

To work as part of a team and assist the shop manager to maximise income from the sale of donated goods.

MAIN DUTIES OF THE ROLE

 Customer service

 Operating till & cash handling

 Signing customers up to Gift Aid scheme & inputting gift aid data if required

 Preparing donated goods for sale

 Ensuring recyclable goods are put in appropriate place

 Pricing as outlined by the shop manager

 Display and merchandising (may include transferring items from one display to another)

 Stock control

 Sort donated goods (this will include lifting or moving moderately heavy items such as sacks of donated clothes or boxes containing books)

 Light cleaning duties and using an iron or steamer to press donated clothes

 Researching and online listings as required

 For coffee shops – operating coffee machines and clearing tables

 Ensure food hygiene, health and safety and fire regulations are adhered to at all times

Skills

TRAINING & SUPERVISION

All required training, including till operation and gift aid will be provided

KNOWLEDGE & EXPERIENCE REQUIRED

Customer service experience

Ability to handle customer complaints

Cash handling

Excellent communication skills

Previous experience of working or volunteering in a retail environment desirable

Computer literate

PERSONAL QUALITIES

Team player

Flexible attitude

Friendly outlook

Approachable

Willingness to open/close the shop when required


Details

  • Data Protection policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 12/04/2019

End Date: 12/04/2020

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Location

Peartree Road
Colchester
Essex
CO3

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