Patient Feedback Volunteer

 Are you interested in finding out how patients’ experience of care can be enhanced?

·        Would you like to get involved in the development and improvement of ACE.

      We are looking for Patient Feedback Volunteers to join us under the ‘I Want Great Care’ scheme, to gather patient and service user feedback and to engage them in the development and improvement of ACE. 

Main Duties:

·       The volunteers will have direct contact with patients, their families, other service users and staff on a day to day basis at the Mill Road Therapy Centre in Colchester.

·       They will be supporting patients and service users to provide feedback, which will then be collected via I-pad (paper is available as well). 


Skills

·         Good communication skills

·         Good listening skills

·         IT (I-Pad) skills

·         Friendly, confident, empathetic, patient

·         A minimum commitment of 3 hours a week over the above-mentioned period is required

·         To complete all relevant checks before commencing the role including references and DBS

·         To complete mandatory training

·         To adhere to the Volunteer Handbook

·         To maintain communication with the line manager and report any concerns immediately

·         Health and safety procedures must be adhered to at all times

·         To adhere to the data protection and confidentiality agreement

·         To keep up to date with local services, support signposting and assisting patients to access the correct support

Training:

All volunteers are required to attend a Corporate Induction and to complete a set of E-learning courses. 


Details

  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 06/09/2019

End Date: 30/11/2019

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

Flexible - between 9.00am – 3.00pm, Monday/Tuesday/Wednesdays/Thursdays over the period September – November 2019


Location

Mill Road Therapy Centre
Colchester


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