Patient Experience Volunteer

Overview:

Gathering patient and service user feedback and engaging them in the development and improvement of our services is a priority for ACE, and the volunteer will be supporting the Patient Experience Lead in a new and exciting project. They will have direct contact with patients, their families, other service users and staff on a day-to-day basis.

Main Duties:

· Collecting completed patient surveys from hospital wards and departments and return to Patient Experience Team

· Supporting patients and service users to provide feedback

· Delivering feedback resources across the organisation as required

· Supporting the Patient Experience Lead with setting up and running Patient Forums/Panels 

This list is not exhaustive and the role will have the potential to expand and evolve 

Skills

Requirements - essential:

·         Car driver

·         Reliable and punctual

·         Willingness to undertake training

·         Effective communication skills (verbal and written)

·         Ability to work alone or as part of a team

·         A minimum commitment of 3 hours a week for a 6 month period is required

·         To complete all relevant checks before commencing the role including references and DBS

·         To complete mandatory training and to adhere to the Volunteer Handbook

·         To maintain communication with the line manager and report any concerns immediately

·         Health and safety procedures must be adhered to at all times

·         To adhere to the data protection and confidentiality agreement

·         To keep up to date with local services, support signposting and assisting patients to access the correct support

Requirements –desirable:

·         Experience of working in a Health Care environment

·         Experience of volunteering


Training:    All volunteers are required to attend a Corporate Induction and to complete a set of E-learning courses.



 


Details

  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 26/07/2019

End Date: 26/07/2020

Mon Tue Wed Thu Fri Sat Sun
Morning Yes No Yes No Yes No No
Afternoon No Yes No Yes No No No
Evening No No No No No No No

Availability Details

Between 4pm and 5pm


Location

This opportunity is available in: Colchester, Tendring

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