Patient Experience Volunteer

Overview:

Gathering patient and service user feedback and engaging them in the development and improvement of our services is a priority for ACE, and the volunteer will be supporting the Patient Experience Lead in a new and exciting project. They will have direct contact with patients, their families, other service users and staff on a day-to-day basis.

Main Duties:

· Collecting completed patient surveys from hospital wards and departments and return to Patient Experience Team

· Supporting patients and service users to provide feedback

· Delivering feedback resources across the organisation as required

· Supporting the Patient Experience Lead with setting up and running Patient Forums/Panels 

This list is not exhaustive and the role will have the potential to expand and evolve 

Skills

Requirements - essential:

·         Car driver

·         Reliable and punctual

·         Willingness to undertake training

·         Effective communication skills (verbal and written)

·         Ability to work alone or as part of a team

·         A minimum commitment of 3 hours a week for a 6 month period is required

·         To complete all relevant checks before commencing the role including references and DBS

·         To complete mandatory training and to adhere to the Volunteer Handbook

·         To maintain communication with the line manager and report any concerns immediately

·         Health and safety procedures must be adhered to at all times

·         To adhere to the data protection and confidentiality agreement

·         To keep up to date with local services, support signposting and assisting patients to access the correct support

Requirements –desirable:

·         Experience of working in a Health Care environment

·         Experience of volunteering

Training:    All volunteers are required to attend a Corporate Induction and to complete a set of E-learning courses.