Meet and Greet Hosts

The role of the Hearing Aid Support Service Meet and Greet Host is to provide a warm and friendly welcome to our service users at our community sessions, and to help set up/clear down sessions with our technical volunteers. 

Our community sessions are run to support NHS audiology departments for re-tubing and basic maintenance for NHS hearing aids.

Hearing aids need cleaning and re-tubing every 4-6 months for them to work effectively and we have a team of friendly volunteers who have been trained to provide this service. Since the pandemic the role of our Meet and Greet hosts has become increasingly important in terms of our helping our service users change from walk in sessions to a strictly appointment only service, as well as help them understand and follow our Covid appointment guidelines. Although restrictions have eased we are continuing with an appointment only system and our Covid guidelines to keep our volunteers and service users safe. 

A Hearing Help Essex meet and greet volunteer will:

• Attend Hearing Help Sessions in the community; this can include day care centres, day hospitals, community health clinics, sheltered accommodation or residential and care 

• After helping manage the session you will need to provide feedback to the office on which services were delivered. Our aim is to start to provide volunteers with electronic tablets where this could be done in situ at the session (after training).

• Talk about the work of HHE and promote it professionally.

• Ensure client confidentiality at all times. Always ask if they have any objection to their details being entered on our confidential database.

• Be prepared to advise clients to refer to other professionals when necessary. (Professionals will also be covered at training)

Skills

Be personable

Be a good listener

Be patient

Understand hearing loss and know how to communicate clearly with those living with hearing loss (training provided)

Understand how a hearing aid works (training provided)

Able to give accurate advice (training provided)

Know about different referral paths (training provided)


Details

  • Accessibility
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 11/09/2017

End Date: 11/09/2024

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Flexible Minimum 2 hours per month, to help as hearing aid support sessions which are held monthly. Volunteers can opt to support as many sessions as they like.


Location

This opportunity is available in: Basildon, Billericay & Wickford, Braintree, Brentwood, Chelmsford, Maldon, Uttlesford


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