Hospital Discharge Support Project Volunteer – Office Support

Role Purpose

To provide practical, short-term support to people returning home from hospital, helping them remain safe, independent and connected to their local community during their recovery.

Main Responsibilities

• Carry out welfare check telephone calls where appropriate.
• Provide a friendly and supportive point of contact for individuals following hospital discharge.
• Signpost service users to relevant community and voluntary services.
• Record activities and report any concerns to the Hospital Discharge Support (HDS) Coordinator.
• Follow all Brentwood CVS policies, including safeguarding, confidentiality and data protection requirements.

Boundaries of the Role

• Volunteers do not provide personal care or medical support.
• Any safeguarding or welfare concerns must be reported immediately to the HDS Coordinator or Director

Skills

Skills and Qualities

We are looking for volunteers who are:

• Friendly, reliable and compassionate.
• Good communicators and active listeners.
• Respectful of confidentiality and professional boundaries.
• Organised and able to follow instructions.
• Committed to treating all individuals with dignity and respect.