Helpline and Befriending Volunteer

Farleigh Hospice provides hospice care to people affected by life-limiting illnesses and bereavement across Mid-Essex. Our team at Farleigh has grown and evolved to meet the changing needs of the community we serve and we are currently looking for volunteers to join our new ‘Farleigh Helpers’ service.

Farleigh Helpers is a brand new online and telephone support and befriending service which will be based from home and supported by volunteers.  The service will provide support to patients, families and clients known to Farleigh as well as helping others in the community who may be ill, lonely, isolated or bereaved.

We are looking for kind and caring volunteers who are good listeners, IT savvy and want to make a positive difference to people’s lives in the local community.



  • Patient, reliable and understanding
  • Very good IT skills with the ability to work from home independently using several computer systems (Office 365, online telephone system and database)
  • A good listener
  • Friendly
  • Keen to help others in the community
  • Effective oral/written communication, interpersonal skills
  • Ability to work accurately and with attention to detail
  • Willingness to work flexibly to meet the needs of the service


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

Suggested time commitment of approximately 3-4 hours per week – averaging at 4 support phone calls each


This opportunity is available Countywide.

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