General Adviser

Do you want to?

  • make a real difference to people’s lives 
  • learn about a range of issues such as benefits, debt, employment and housing.
  • build on valuable skills such as communication, listening and problem solving, and increase your employability.
  • work with a range of different people, independently and in a team.
  • have a positive impact in your community.

If so join us as an Advisor

Purpose of the role

     • To assist the bureau in welcoming clients.
     • To assist the bureau in ensuring that our “Front-office” functions run smoothly and
      provide the platform for our services to be the best they can.

Main duties and responsibilities may include:

     • Finding out what a client’s problem is and helping them understand self-help
     information so the client can act for themselves.

     • support clients to take action to resolve their problems. This might include
     drafting or writing letters, making phone calls, or referring the client to another

   • Additional responsibilities as required

   • Ensure that all work conforms to the organisations systems and procedures and
    funder requirements.

   • You must have access or use of transport to visit clients across the district, and
    have a willingness to adopt a flexible working pattern to meet client needs.


       • A commitment to the aims and principles of the CAB service.

       • Excellent communication skills, both orally and in writing.

       • Ability to think laterally about events the bureau could hold.

       • A willingness to attend training and other meetings.

       • Ability to work on own initiative.

       • To be able to work as part of a team.

       • Enthusiasm and confidence.

       • Excellent organisational skills.

       • To be approachable and friendly



  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 19/02/2020

End Date: 19/02/2021

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details



Ernest Wythes House
50a Hemnall Street
CM16 4LS

More Opportunities from Citizens Advice Epping Forest District

Similar Opportunities

Before you can register your interest in this opportunity you must either login or register as a volunteer.

You will be returned to this page.



Register as a Volunteer
  • Are you thinking of applying to Essex Community Foundation? ‘Essex Community Foundation- Meet the Funder Are holdin…