Family support Telephone Befriender

To commit to supporting a family through a weekly telephone call. Parenting can feel lonely, frustrating and overwhelming at times. Our volunteers help by supporting parents with their emotional, mental health & wellbeing. They are their to provide,information advice and guidance to help through these times. We encourage parents and help them to strenghthen their parenting skills. We recognise that all families are different, our families come from all kinds of social backgrounds & different cultures, so we need a wide and diverse range of volunteers from all backgrounds. Our ethos is to provide no judgement, just compassionate, confidential help and supportĀ 


Whilst there are no specific skills we give the following as a general guide:

have experience of being a parent, or have appropriate experience of working with families & children

Have a positive, non-judgemental attitude to working with people of any gender, family status or sexual identity, or who are from any ethnic origin, culture or religion, or who may have a disability.

Demonstrate a sensitive and caring attitude towards others.

Have a clear understanding of the confidential nature of the Home-Start service, and not to break confidences shared by the family, other than when disclosure is essential in order to protect the wellbeing or safety of a child.

Be reliable and understand the importance of reliability to the family.

Have good communication skills and the ability to listen.

Understand why families may need support from Home-Start.

Have a warm and open personality and a sense of humour.

Have time and enthusiasm for Home-Start.

Be able to work as a member of a team.


  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 05/06/2020

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Volunteers need to be available to support parents for up to 2hrs per week. They will also need to attend supervision session or Peer Support Group for approx 1hr every 6 weeks. Then 2 ongoing training events per year.


This opportunity is available in: Basildon, Billericay & Wickford, Braintree, Brentwood, Castle Point, Chelmsford, Epping, Harlow, Maldon, Rayleigh and Rochford, Southend, Tendring, Uttlesford

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