Email and Webchat Adviser

Purpose of the role

• To assist the bureau in providing advice to clients via Email and Webchat.

Main duties and responsibilities may include:

• Finding out what a client’s problem is and helping them understand self-help

information so the client can act for themselves.

• Support clients to take action to resolve their problems. This might include

drafting or writing letters, making phone calls, or referring the client to another

organisation or specialist adviser.

• Ensure that all work conforms to the organisations systems and procedures and

funder requirements

• Have a willingness to adopt a flexible working pattern to meet client needs


• A commitment to the aims and principles of the CAB service.

• Excellent communication skills, both orally and in writing.

• A willingness to attend training and other meetings.

• Ability to work on own initiative and as part of a team.

• Enthusiasm and confidence.

• Excellent organisational skills.

• To be approachable and friendly

Location: This is a working from home role, you will be supporting residents from Epping Forest.


  • Data Protection policy
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 11/08/2020

End Date: 27/08/2021

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

This is a remote working from home role which is flexible although a weekly commitment is preferred.


This opportunity is available in: Epping

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