Discover Maldon Ambassadors

Discover Maldon Ambassadors will be the first point of contact for local residents and visitors to Maldon in the Visitor Information Centre.

The Ambassador role is to provide information about Maldon and help the public to get the most out of their visit.

Detailed role description:

  • Greet visitors and residents in the Information Centre
  • Provide advice to visitors about the attractions, transport, accommodation available in the local area, local services and activities
  • Recommend restaurants and popular entertainment activities
  • Assist visitors and residents to find the information they require about local events, venues and travel information, using printed leaflets, searching the internet and printing off information
  • Deal with queries from visitors and residents as appropriate
  • Distribute recycling sacks and food waste bags as required
  • Promote Maldon as a tourist destination
  • Keep 'Visit Maldon' advised of new events 

Your day-to-day duties might include:

  • answering customer queries in person
  • finding information using computer systems, leaflets, timetables, and guidebooks
  • setting up displays within the centre and re-stocking literature
  • keeping up to date with local accommodation, places to visit, activities and events


Key Skills:

  • Interpersonal skills, the ability to work well with others
  • Excellent verbal communication and customer service skills
  • Organisational skills
  • IT skills, to be able to carry out basic tasks on a laptop
  • Enthusiasm
  • Adaptability, patience and the ability to remain calm
  • Energy
  • Resourcefulness
  • Confidence


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 28/05/2021

End Date: 28/05/2022

Mon Tue Wed Thu Fri Sat Sun
Morning No Yes Yes Yes Yes Yes No
Afternoon No Yes Yes Yes Yes Yes No
Evening No No No No No No No

Availability Details

The Heritage Centre is open Tuesday to Saturday between 11 am and 4 pm and the day is split in to two session: - Morning - 11 am to 1:30 pm - Afternoon - 1:30 to 4 pm


This opportunity is available in: Maldon

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