Debt Adviser

Purpose of the role

•        To assist the bureau in welcoming clients.

•        To assist the bureau in ensuring that our “Front-office” functions run smoothly and provide the platform for our services to be the best they can.

Main duties and responsibilities may include:

•        carry out Debt casework;

•        interview and advise clients on their debt issues entitlements;

•        understanding of the issues faced by our clients;

•        Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

•        Ensure income maximisation for clients including the take up of appropriate benefits, and advise on budgeting and financial capability

•        Additional responsibilities as required

•        Ensure that all work conforms to the organisations systems and procedures and funder requirements

•        You must have access or use of transport to visit clients across the district, and have a willingness to adopt a flexible working pattern to meet client needs

Location: Ernest Wythes House, 50a Hemnall Street,Epping CM16 4LS


Commitment to the aims and principles of the CAB service.

•        Excellent communication skills, both orally and in writing.

•        Ability to think laterally about events the bureau could hold.

•        A willingness to attend training and other meetings.

•        Ability to work on own initiative.

•        To be able to work as part of a team.

•        Enthusiasm and confidence.

•        Excellent organisational skills.

•        To be approachable and friendly


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 07/03/2019

End Date: 07/03/2020

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

Weekly commitment requested , flexible


This opportunity is available in: Epping

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