Customer Service Volunteer Harlow

If you enjoy being in an office environment, are compassionate and like meeting people then this could be the role for you. Volunteers like you provide people in their local community with wheelchairs and other equipment to help them get moving again after an illness or injury. Whether it is to help take a relative out, or take a child to school, it makes a difficult and distressing time a little bit easier. Spread the power of kindness with us and help make sure that everyone who needs one can get a wheelchair.

Typical tasks include:

> Liaising with the hub to arrange stock/deliveries/collections.

> Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.

> Demonstrating how to use and look after our wheelchairs (and other equipment)

> Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face

> Receiving payments / donations and issuing receipts

> Contacting service users about overdue and upcoming return of equipment

> Signposting to other Red Cross services/providers

> Actively promoting the Retail Mobility Aids offer/website

These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.


We are looking for someone who:

> ideally has a customer service background

> Enjoys meeting people and has good interpersonal skills

> Is fit and able to lift/move wheelchairs.

> Is IT-literate (or willing to learn)

> Is willing to attend induction and foundation training

> Will uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and Red Cross policies including Equal Opportunities

> Will act in accordance with our values and behaviours framework

> Will treat people with respect and uphold their dignity


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 01/01/2021

End Date: 31/08/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

4 hours per week on Monday, Wednesday or Friday (daytime)


This opportunity is available in: Harlow

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