Customer Service officer/Receptionist

Purpose of the role

•        To assist the bureau in welcoming clients.

•        To assist the bureau in ensuring that our “Front-office” functions run smoothly and provide the platform for our services to be the best they can.

Main duties and responsibilities may include:

●        welcome all clients and other visitors to the local Citizens Advice

●        explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in

●        type up information from the client form onto a spreadsheet or database

●        answer the telephone, reply to emails and post

●        help with the day to day running of the Citizens Advice service

Location: Ernest Wythes House,50a Hemnall Street, Epping CM16 4LS


•        A commitment to the aims and principles of the CAB service.

•        Excellent communication skills, both orally and in writing.

•        Ability to think laterally about events the bureau could hold.

•        A willingness to attend training and other meetings.

•        Ability to work on own initiative.

•        To be able to work as part of a team.

•        Enthusiasm and confidence.

•        Excellent organisational skills.

•        To be approachable and friendly 


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 07/03/2019

End Date: 09/03/2021

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

Weekly commitment required, flexible


This opportunity is available in: Epping

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