Computer Support Volunteer

What is the role about?

You will be helping library customers who need some support to use either the computers in the library or their own devices connected through our free Wi-Fi service. This might be through regular sessions, or specific IT surgery events helping people get the most out of their own devices.

What will it involve?

• helping customers resolve difficulties in booking procedures, logging on or connecting their own devices

• giving information on how to use common computer programs (e.g. Word, web browser and e-mail)

• helping customers to understand and use their devices more confidently and effectively

• guiding customers in using the library catalogue and website

• helping customers to use online reference tools

• helping customers complete specific tasks e.g. completing an application form, printing online tickets

• referring wider customer queries to library staff as necessary

What will you get from volunteering?

• the pleasure of using your IT skills to help others

• experience and skills to enhance your CV

• opportunity to meet people and get involved in your local community

How much time would you be asked to contribute?

A regular morning or afternoon at least monthly, frequency to be discussed, or occasional special IT related events.

Skills

What skills and experience do you need?

• information technology skills, particularly using the internet
• good communication and people skills
• awareness of keeping safe online