Charity Shop Supervisor

About the Role
As a Charity Shop Supervisor / Key Holder Volunteer, you will provide additional support to shop staff by helping oversee the day-to-day running of the shop. This role is ideal for experienced volunteers who are confident taking on extra responsibility.
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Key Responsibilities
• Opening and closing the shop (where required)
• Supporting and guiding other volunteers on shift
• Assisting with the smooth running of shop operations
• Ensuring the shop is safe, tidy, and well-presented
• Supporting customer service and handling queries
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What You’ll Gain
• Experience in leadership and responsibility
• Insight into retail operations
• Opportunity to develop confidence and decision-making skills
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Support & Training
• Ongoing support from shop managers
• Additional guidance for key holder responsibilities
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Expenses
Travel expenses will be reimbursed in line with HARP’s volunteer expenses policy.

Skills

What We’re Looking For
• Previous shop volunteering experience preferred
• Reliable and confident approach
• Ability to take initiative
• Strong communication skills