SSAFA Caseworkers are at the forefront of SSAFA.  They visit clients to work out what type of help they need and then find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support.


SSAFA Caseworkers need to be Approachable, Caring and IT literate.

• Good listening and communication skills including written and spoken English

• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues

• Ability to keep within boundaries of the role with regards to friendship or giving advice

• Reliable attitude, contact clients promptly, keep appointments, update the branch regularly

• Ability to maintain confidentiality and keep information safely 


  • Accessibility
    This role may involve house calls so we cannot guarantee this is suitable for volunteers with disabilities
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 10/06/2021

End Date: 10/06/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

This role is flexible and can be fitted around other commitments - volunteers can let us know if they are able to take on additional casework as and when available.


This opportunity is available in: Basildon, Billericay & Wickford, Thurrock

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