Blue Badge Volunteer

To complete Blue Badge Applications for residents on behalf of Essex County Council. This will involve completing online application forms for residents in Essex who want to apply for a Blue Badge but need assistance. 

Can be situated anywhere within Essex as they are carrying out telephone appointments. Preferable base at the 4 main hubs: CHELMSFORD, HARLOW, BASILDON & COLCHESTER

What will it involve?

  • Completing Blue Badge applications for residents of Essex who are unable to use the online process.
  • Making telephone calls to applicants at allocated times and going through the online Blue Badge application form asking the questions and inputting the responses
  • Meeting Blue Badge applicants at a library location and completing the online application by asking the questions on the form and inputting the responses.
  • Scanning and adding requested supporting documents to the Blue Badge application where required,
  • Advising over the phone the required supporting documents to be submitted and where these are to be sent to.

Task carried out between Monday – Friday 09:00 -17:00 – each appointment will be booked for an hour. Last appointment slot is 16:00. 

Where will the work be located?


·         The role can be situated anywhere as the work will be carried out by telephone. Preferable base at one of the main 4 library hubs (Basildon, Chelmsford, Colchester and Harlow).


What skills and experience do you need?

  • Good IT skills to complete online applications, scan and upload documents
  • an interest in people
  • good communication and people skills
  • good level of literacy
  • Attention to detail and accuracy

What will you get from volunteering?


  • Satisfaction of helping people who may otherwise not be able to apply for a Blue Badge
  • Opportunity to help people who are isolated
  • Satisfaction of giving something to the community
  • Developing customer service skills


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
    You will receive training from the blue badge team to prepare you for this volunteering role. There will be ongoing support from the blue badge staff.
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 05/11/2020

End Date: 05/11/2021

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

How much time would you be asked to contribute? • This will be an as and when required role with a minimum commitment of 5 hours per week. • Task will carried out between Monday – Friday 09:00 -17:00 – each appointment will be booked for an hour. Last appointment slot is 16:00.


This opportunity is available in: Basildon, Billericay & Wickford, Chelmsford, Colchester, Harlow

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