You will provide an effective and efficient triage service to members of the public helping to progress their issues to the most appropriate next stage. That might be self-help information or an appointment with a specialist adviser. The role is carried out either by telephone or face to face. 


Full training for the role is provided. Do you have - 

Good communication skills and an ability to quickly sift through information and extract what is relevant? 

Respect the views, values and cultures that are different to your own? 

Competence using IT? 


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
    Reasonable travel expenses up to £10 per day.
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 26/09/2018

End Date: 01/10/2020

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Whilst there is no minimum commitment it is hoped that applicants will be able to volunteer for at least one or two 3 hour sessions a week either morning, afternoon or both.


This opportunity is available in: Basildon Billericay , Thurrock

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