Administrative officer

Purpose of the role

•        To assist the bureau in the day top day running of the office.

•        To assist the bureau in ensuring that our “back-office” functions run smoothly and provide the platform for our services to be the best they can.

Main duties and responsibilities may include:

●        help with the day to day running of the Citizens Advice service

●        answer the telephone, reply to emails and post

●        order stationery, enter client documents onto database

●        type up letters and read through documents checking for mistakes

*       filing client files

●        print and scan documents using a printer

●        update spreadsheets and databases

Location: Ernest Wythes House

50a Hemnall Street

Epping CM16 4LS


•        A commitment to the aims and principles of the CAB service.

•        Excellent communication skills, both orally and in writing.

•        Ability to think laterally about events the bureau could hold.

•        A willingness to attend training and other meetings.

•        Ability to work on own initiative.

•        To be able to work as part of a team.

•        Enthusiasm and confidence.

•        Excellent organisational skills.

•        To be approachable and friendly 


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 07/03/2019

End Date: 07/03/2020

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No


This opportunity is available in: Epping

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