Admin Volunteer Urgently Needed to Assist Friendly Project Team

CAVS Family Mentoring Service provides personalised care and early support to children, young people and their families to lead safer, happier and healthy lives across Essex. Facing the challenges of day to day life can be daunting at the best of times, particularly so if you are a parent or carer. Just knowing there is help at hand, can make all the difference.

Our service offers a network of support to children, young people and their families, where an allocated support worker and trained volunteer will provide dedicated and non judgemental guidance on:

• Employment or Training                  
• Self Confidence 
• Anxiety or Worries                                 
• Bullying, Isolation, Drugs/Alcohol
  
• Behaviour Management
  
• Self Harming, Difficult Situations
• Access to Social/Clubs & Activities

Due to the immense interest we have encountered, we are in desperate need of a volunteer/volunteers who would be able to assist the team with their admin duties. Volunteers will need to be computer literate and confident using the telephone. Main responsibilities will include:

• Receiving and logging referrals
• Arranging meetings on behalf of the area coordinator
• Making follow up phone calls
• Using our internal database 
• Researching outside services

Skills

Excellent computer skills

Friendly telephone manner

Good communication skills

Good time management

Reliable

Good understanding of confidentiality procedures

Competent using Excel